What is ActiveKids and where are you based?

ActiveKids is a trusted online baby shop in Nairobi, Kenya, specialising in quality baby clothes, kids essentials, girls dresses, boys clothes, baby accessories, and children’s fashion for ages 0–12 years. We operate at activekids.co.ke, serving customers across Nairobi and all major towns in Kenya.

Is ActiveKids a physical baby shop or online only?

ActiveKids is primarily an online baby shop. Browse and order from our full catalogue at activekids.co.ke/shop from anywhere in Kenya. For customers who prefer to pick up their orders in Nairobi, please contact us to arrange a pickup option.

Do you serve customers outside Nairobi — like Mombasa, Kisumu, or Nakuru?

Absolutely. While based in Nairobi, ActiveKids delivers to customers in every major town and county across Kenya. We are your baby shop whether you are in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, Meru, Kitengela, Machakos, or any other county.

How long has ActiveKids been operating as a baby shop in Nairobi?

ActiveKids has served Nairobi parents and Kenyan families as a dedicated kids shop and baby essentials store for several years, growing to serve over 700+ happy customers across Nairobi County and beyond. Read customer reviews on our homepage or visit our blog for baby fashion tips.

Are your baby clothes safe and quality-tested?

Yes. Every item in our baby shop is carefully selected for safety, quality, and durability. We prioritise soft, skin-friendly fabrics — particularly for newborn and infant clothing — including cotton blends, jersey knits, and hypoallergenic materials suitable for sensitive baby skin. If you have concerns about a specific product, contact our team before purchasing.

Do you stock girls dresses for special occasions and parties?

Yes — our Girls Dresses collection includes everyday casual wear and special occasion outfits — sweet cotton sundresses, printed frocks, elegant party dresses, floral birthday outfits, and festive holiday styles. New girls dresses are added regularly.

Do you sell boys clothes for toddlers and school-age kids?

Yes. Our Boys Clothes range covers newborn sets to outfits for boys aged up to 12 years — smart formal sets, casual hoodies, jogger suits, colourblock sweatshirts, knitwear, and seasonal styles with new arrivals weekly.

How often do you add new baby clothes and kids fashion arrivals?

We add new arrivals weekly across all categories — baby clothes, girls dresses, boys clothes, toddler sets, and baby accessories. Subscribe to our newsletter on the homepage to get notified first about new stock, sales, and exclusive discounts.

What sizes do you stock for babies and kids?

ActiveKids stocks a comprehensive size range for all ages. Each product listing includes a detailed size chart — we recommend checking measurements (chest, height, weight) rather than age alone, as children’s sizes vary.

How do I choose the right size for baby clothes online?

When shopping for baby clothes and kids outfits online, we recommend the following:

Still unsure? Contact our team or message us on WhatsApp and we will help you pick the right size.

What if the baby clothes I ordered do not fit?

If your baby clothes or kids outfit does not fit as expected, ActiveKids offers an exchange or return on unworn, unwashed items with tags intact within 7 days of receiving your order. See our Returns & Exchange Policy or contact us for assistance.

How much does delivery cost for baby orders in Kenya?

Delivery costs depend on your location and order size. The exact delivery fee for your location is displayed at checkout before you complete your order. For bulk or large orders, contact us for a custom delivery quote.

Can I track my baby clothes order after placing it?

Yes. Once your order is dispatched, you will receive a tracking number or dispatch confirmation via email or WhatsApp. You can also check your order status by logging into My Account on our website.

Can Kenyan diaspora order baby clothes as gifts for family in Kenya?

Yes! Place an order at activekids.co.ke, pay via PayPal or card, and enter your family member’s Kenyan address as the delivery address. We will handle the rest and deliver their baby clothes or kids essentials across Kenya.

M-Pesa (Lipa Na M-Pesa)

Visa Card

Mastercard

PayPal

Stripe

Cash on Delivery (Nairobi)

Do you accept M-Pesa payments for baby orders?

Yes — M-Pesa is accepted and is our most popular payment method. Pay seamlessly at checkout using M-Pesa STK Push (Lipa Na M-Pesa) — enter your M-Pesa number and confirm the prompt on your phone. Fast, secure, and convenient for all Kenyan customers.

Is it safe to pay for baby clothes online at ActiveKids?

Absolutely. activekids.co.ke uses SSL (HTTPS) encryption and is protected by Cloudflare for safe, secure transactions. Payments are processed through trusted, PCI-compliant gateways including M-Pesa, Stripe, and PayPal. Your personal and payment details are never stored or shared.

How long does a refund take to process?

Once your return is received and approved, refunds are processed within 3–5 business days. M-Pesa refunds are typically instant once approved. Card refunds may take 5–10 business days depending on your bank. PayPal refunds appear within 3–5 business days.

What is your return policy for baby clothes and kids products?

ActiveKids accepts returns and exchanges on unworn, unwashed items with original tags attached, within 7 days of delivery. Items must be in their original, resalable condition. For hygiene reasons, certain baby accessories (feeding bottles, teething toys) cannot be returned once opened. See our full Returns & Exchange Policy.

What do I do if I receive the wrong item or a damaged baby product?

If you receive a wrong item or a damaged baby product, please contact us immediately with your order number and a photo of the item. We will arrange a free replacement or full refund at no extra cost to you. Your satisfaction as an ActiveKids customer is our top priority.

Can I exchange baby clothes for a different size?

Yes. If your baby clothes or kids outfit does not fit, contact us within 7 days of delivery to arrange an exchange for a different size. Items must be unworn, unwashed, and with original tags intact. Get in touch and we will assist you promptly.