Activekids Kenya Terms of Use
Terms of Use for Activekids
These Terms of Use explain the rules, conditions and customer responsibilities that apply when you access activekids.co.ke, browse baby clothes and accessories, place orders, make payments or communicate with Activekids.
1. About Activekids
Activekids is a Kenyan online shop for baby clothes, kids’ clothing and baby accessories, accessible at activekids.co.ke.
Business Name: Activekids
Website: https://activekids.co.ke
Email: info@activekids.co.ke
Call / WhatsApp: +254 780 713 813
Location: Nairobi, Kenya
2. Acceptance of These Terms
By visiting activekids.co.ke, browsing products, creating an order, contacting Activekids or making a purchase, you agree to be bound by these Terms of Use, our Privacy Policy and any additional policies displayed on the website.
If you do not agree with these Terms of Use, you should not use this website or place an order through Activekids.
3. Use of the Website
You agree to use activekids.co.ke only for lawful shopping, product browsing, order enquiries and customer support purposes.
Permitted Use
You may browse baby clothes, compare products, place genuine orders, contact customer support and share legitimate enquiries.
Prohibited Use
You must not misuse the website, attempt fraud, submit false information, interfere with security, copy content unlawfully or disrupt website operations.
Accurate Details
You are responsible for providing correct contact details, delivery address, order information and payment confirmation details.
4. Products and Availability
Product Descriptions
Activekids aims to display accurate product names, descriptions, sizes, colours, prices and images for baby clothes and accessories.
Colour and Size Differences
Actual product colours may vary slightly due to screen settings, photography, lighting and supplier batch differences. Customers should review size details before placing an order.
Stock Availability
Products are subject to availability. Activekids may contact you to confirm availability, offer a replacement, suggest an alternative item or process a refund where an item is unavailable.
Product Suitability
Customers are responsible for choosing the correct product type, age range, size, colour and quantity before checkout or order confirmation.
5. Orders and Order Confirmation
An order submitted through activekids.co.ke, WhatsApp, phone call, email or any official Activekids channel is treated as a request to purchase. Activekids may review and confirm the order before processing payment, packaging or delivery.
Order review
Stock confirmation
Payment confirmation
Delivery arrangement
Customer support
Activekids reserves the right to cancel or decline orders where product information is incorrect, stock is unavailable, payment is not confirmed, fraud is suspected, or delivery details are incomplete.
6. Pricing and Payments
Product Prices
Prices displayed on activekids.co.ke are subject to change without prior notice unless an order has already been confirmed by Activekids.
Delivery Charges
Delivery fees may vary depending on location, courier method, package size, urgency and delivery distance.
Payment Confirmation
Orders may only be processed after successful payment confirmation or after Activekids approves an agreed payment arrangement.
If a pricing error appears on the website, Activekids may cancel the affected order, correct the price, request customer confirmation or issue a refund where payment has already been made.
7. Delivery and Shipping
Activekids is located in Nairobi, Kenya, and may arrange delivery within Nairobi and to other locations in Kenya depending on courier availability, customer location and order details.
Delivery Timelines
Delivery timelines are estimates and may be affected by courier schedules, weather, traffic, public holidays, address accuracy or circumstances beyond Activekids’ control.
Customer Availability
Customers must be reachable by phone and available to receive the order at the provided delivery location.
Failed Delivery
Additional delivery fees may apply where delivery fails due to incorrect address details, unreachable customer contacts or customer unavailability.
8. Returns, Exchanges and Refunds
Activekids aims to handle returns, exchanges and refunds fairly while considering product condition, hygiene, packaging, customer order details and applicable consumer protection requirements.
Eligible Return Requests
A return or exchange may be considered where the wrong item was delivered, the product is defective, or the item does not match the confirmed order.
Product Condition
Returned items should be unused, unwashed, undamaged, complete, and in their original packaging or sale condition where applicable.
Hygiene-Sensitive Items
For hygiene reasons, certain baby accessories, innerwear, opened items or used items may not be eligible for return unless defective or incorrectly supplied.
Customers should contact Activekids as soon as possible after receiving an order if there is a problem. Activekids may request order details, photos, receipts, packaging evidence or delivery information before approving a return, exchange or refund.
9. Customer Responsibilities
When shopping from Activekids, you agree to:
Provide accurate order and delivery details
Choose the correct size, colour and quantity
Confirm product details before payment
Be available for delivery communication
Use the website lawfully and respectfully
Report order issues promptly
10. Accounts, Passwords and Security
If activekids.co.ke allows customer accounts, you are responsible for keeping your login details confidential and for all activity under your account.
You should contact Activekids immediately if you suspect unauthorised access, suspicious activity or misuse of your customer account.
11. Promotions, Discounts and Offers
Activekids may run discounts, offers, coupon promotions, bundle deals, clearance sales or seasonal campaigns from time to time.
Promotions may be subject to stock availability, time limits, coupon rules, minimum order values, selected products, delivery exclusions or other specific conditions stated at the time of the offer.
12. Intellectual Property
All website content, including text, product descriptions, images, graphics, logos, layout, design elements and branding on activekids.co.ke, belongs to Activekids or its authorised content providers unless otherwise stated.
You must not copy, reproduce, republish, distribute, scrape, modify or commercially exploit website content without written permission from Activekids.
13. Privacy and Personal Data
Activekids collects and processes customer information to support orders, delivery, payments, customer service, website improvement, marketing preferences and legal compliance.
Please read the Activekids Privacy Policy to understand how your personal information is collected, used, stored, protected and shared when using activekids.co.ke.
14. Third-Party Services and Links
Activekids may use or link to third-party services, including payment processors, delivery partners, social media platforms, analytics tools and external websites.
Activekids is not responsible for the content, privacy practices, security, availability or performance of third-party websites and services. You should review third-party terms before using them.
15. Limitation of Liability
Activekids works to provide accurate product information, secure shopping and reliable customer service, but the website and services are provided on an “as available” basis.
To the fullest extent permitted by law, Activekids shall not be liable for indirect losses, lost profits, website interruptions, courier delays, third-party service failures, device issues, unauthorised access caused by customer negligence, or events beyond reasonable control.
Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded under applicable Kenyan law.
16. Website Availability and Changes
Activekids may update, suspend, improve, remove or modify parts of activekids.co.ke at any time, including products, pricing, features, payment options, delivery options and website content.
We do not guarantee that the website will always be available, error-free, uninterrupted or compatible with every device or browser.
17. Force Majeure
Activekids shall not be responsible for delay or failure to perform obligations caused by events beyond reasonable control, including courier disruption, transport delays, internet failures, payment system downtime, natural events, public holidays, government restrictions, strikes, emergencies or other unavoidable circumstances.
18. Governing Law
These Terms of Use are governed by the laws of Kenya.
Any dispute arising from the use of activekids.co.ke, purchase of products, payments, deliveries or customer support should first be addressed by contacting Activekids. If not resolved, the dispute may be handled through the appropriate Kenyan dispute resolution or legal process.
19. Updates to These Terms
Activekids may update these Terms of Use from time to time to reflect business changes, website improvements, legal requirements, customer service practices or operational updates.
Effective Date: 21 May 2026
Contact Activekids
For questions about these Terms of Use, orders, payments, delivery, returns or customer support, contact Activekids through the official channels below.
Terms of Use FAQs
What are these Activekids Terms of Use?
These Terms of Use explain the rules and conditions that apply when customers use activekids.co.ke, browse products, place orders, make payments or contact Activekids.
Can Activekids cancel an order?
Yes. Activekids may cancel or decline an order where stock is unavailable, payment is not confirmed, delivery details are incomplete, fraud is suspected or a pricing or product information error occurs.
Can I return baby clothes or accessories?
Return or exchange requests may be considered where the wrong item was delivered, the product is defective or the item does not match the confirmed order. Items should generally be unused, unwashed, undamaged and in original sale condition.
How can I contact Activekids about these Terms?
You can contact Activekids by email at info@activekids.co.ke or by phone at +254 780 713 813.