Activekids Kenya Privacy Policy
Privacy Policy for Activekids
This Privacy Policy explains how Activekids collects, uses, stores, protects and shares personal information when customers visit activekids.co.ke, place orders, contact us, or shop for baby clothes, kids’ fashion and baby accessories online.

1. About Activekids
Activekids is a Kenyan online shop for baby clothes, kids’ clothing and baby accessories, accessible through activekids.co.ke.
Business Name: Activekids
Call / WhatsApp: +254 780 713 813
Location: Nairobi, Kenya

2. Information We Collect
Contact Information
Name, phone number, email address, delivery address and location details provided when placing an order or contacting Activekids.

Order Information
Products ordered, sizes, colours, quantities, order notes, delivery preferences, order status and purchase history.

Payment Information
Payment confirmation details such as transaction reference, payment status and billing information. Activekids does not intentionally store full card details.

Website Usage Data
Device information, browser type, pages visited, search terms, IP address, referral source, cookies and analytics data.

Communication Data
Messages, calls, emails, WhatsApp enquiries, customer support requests, reviews and feedback submitted to Activekids.

Marketing Preferences
Your consent choices, newsletter preferences, promotional opt-ins and communication preferences.

3. How We Use Your Information
Activekids uses customer information to operate the online shop, process orders, deliver products, respond to enquiries, improve customer experience and protect the security of our website.
Process online orders
Arrange delivery
Confirm payments
Provide customer support
Improve the website
Send order updates
Prevent fraud
Comply with legal duties

4. Legal Basis for Processing Personal Data
Performance of a contract
We process your details to receive, confirm, fulfil and deliver orders placed through activekids.co.ke.

Consent
We may use your consent for marketing messages, newsletters, promotional updates and selected cookies where required.

Legitimate business interests
We may process limited data to improve our website, prevent fraud, secure our systems, handle customer service and understand product demand.

Legal obligations
We may process and retain information where required for accounting, tax, compliance, dispute resolution or lawful requests.

5. Sharing of Personal Information
Activekids does not sell customer personal information. We may share limited information only where necessary to provide our services, complete orders, comply with the law or protect our business.
Delivery Partners
To deliver baby clothes and accessories to your selected address.

Payment Providers
To confirm payments, process transactions and prevent payment fraud.

Website and Hosting Providers
To keep activekids.co.ke secure, functional and available.

Legal or Regulatory Authorities
Where disclosure is required by applicable law, court order or lawful regulatory request.

6. Cookies and Tracking Technologies
Activekids may use cookies, analytics tools and similar technologies to improve website performance, remember user preferences, understand shopping behaviour, measure traffic and improve product discovery.
You can manage or disable cookies through your browser settings. However, some parts of the website may not work properly if essential cookies are disabled.

7. Marketing Communications
With your consent, Activekids may send you updates about baby clothes, kids’ fashion, baby accessories, offers, discounts, new arrivals and shopping updates.
You may opt out of marketing messages at any time by contacting us through info@activekids.co.ke or by using the available unsubscribe or opt-out option where provided.

8. Data Retention
Activekids keeps personal information only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance, dispute resolution, fraud prevention and business record purposes.
Where personal data is no longer needed, we will delete, anonymise or securely archive it in line with applicable legal and operational requirements.

9. Security of Your Information
We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Although we work to protect your information, no online platform, website, payment channel or electronic communication method can be guaranteed to be completely secure.

10. Your Privacy Rights
Subject to applicable law, you may have the right to request access, correction, deletion, restriction or objection to the processing of your personal data.
Right to be informed
You may request clear information about how your personal data is used.

Right of access
You may request access to personal data held by Activekids.

Right to correction
You may ask us to correct inaccurate, incomplete or misleading information.

Right to deletion
You may request deletion of eligible personal data where legally permitted.

Right to object
You may object to certain processing activities, including some marketing uses.

To exercise your privacy rights, contact Activekids at info@activekids.co.ke or call +254 780 713 813.

11. Children’s Privacy
Activekids sells baby clothes and accessories, but our website and purchasing process are intended for use by adults, parents, guardians and authorised buyers.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us without permission, please contact us so we can review and take appropriate action.

12. International Transfers
Some website, hosting, analytics, payment or communication service providers may process information outside Kenya. Where this happens, Activekids aims to work with service providers that apply appropriate safeguards to protect personal information.
By using activekids.co.ke, you understand that your information may be processed using technology systems and service providers located in Kenya or other jurisdictions.

13. Links to Third-Party Websites
Our website may contain links to third-party platforms, payment providers, delivery partners, social media pages or external websites. Activekids is not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before sharing personal information with them.

14. Complaints and Privacy Requests
If you have any concern about how Activekids handles your personal information, contact us first so we can review and respond to your request.
You may also have the right to raise a complaint with the Office of the Data Protection Commissioner in Kenya where applicable.

15. Updates to This Privacy Policy
Activekids may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements or business operations.
Effective Date: 21 May 2026

Contact Activekids
For privacy questions, order enquiries or customer support, contact Activekids through email, phone or the official website.

Privacy Policy FAQs
What personal information does Activekids collect?
Activekids may collect your name, phone number, email address, delivery address, order details, payment confirmation details, communication records and website usage data.

Does Activekids sell customer personal data?
No. Activekids does not sell customer personal information. Data may only be shared with trusted service providers where necessary for orders, delivery, payment processing, website operations or legal compliance.

Can I request correction or deletion of my personal data?
Yes. You may contact Activekids to request access, correction, deletion or objection to processing of your personal data, subject to applicable legal and business record requirements.

How can I contact Activekids about privacy?
You can contact Activekids by email at info@activekids.co.ke or by phone at +254 780 713 813.